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Amex USPA process

​Job Description:

• Ability To Comprehend & Respond To All Program Administrator Queries With Immediate Resolution (Real Time) 

• To Ensure Customer Satisfaction Deliver Extraordinary Customer Care by responding to questions concerning Administrative Accounts at Corporation level 

• Document necessary account information & offer solutions that benefit the Program

• Administrator Grow & nurture Customer Relationship on each & every call 

• Deliver on Employees, Customer & Shareholder Metrics As Per Goals 

• Adherence To Quality & Compliance Guidelines

• Ability to recognize tone & mood of customer through verbal communication 

• Adaptable & Customer Centric Approach To Situations 

• To Deliver Superior Service Personalization/ Empathy In Communication 

• Attentive: Eye For Detail Recognize Knowledge Gaps & Research 

• To Respond to query Understand criticality & sensitivity of given responsibility as Servicing involves high level Executive Officers of client Organization

This role may be subject to additional background verification checks

Qualifications

• Candidate should have been a part of a Voice process 

• Should have 2 years of relevant work experience 

• Should possess excellent communication skills 

• Candidate with Corporate Card/Credit Card Servicing knowledge preferred 

• Strong understanding of American Express Policies & Procedures preferred 

• Strong Interpersonal, Communication skills Accompanied By Quick Comprehension & Clear Articulation 

• Demonstrated Ability to Work Effectively Within A Team Environment 

• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge

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