Category Archives: project

Amex USPA process

​Job Description:

• Ability To Comprehend & Respond To All Program Administrator Queries With Immediate Resolution (Real Time) 

• To Ensure Customer Satisfaction Deliver Extraordinary Customer Care by responding to questions concerning Administrative Accounts at Corporation level 

• Document necessary account information & offer solutions that benefit the Program

• Administrator Grow & nurture Customer Relationship on each & every call 

• Deliver on Employees, Customer & Shareholder Metrics As Per Goals 

• Adherence To Quality & Compliance Guidelines

• Ability to recognize tone & mood of customer through verbal communication 

• Adaptable & Customer Centric Approach To Situations 

• To Deliver Superior Service Personalization/ Empathy In Communication 

• Attentive: Eye For Detail Recognize Knowledge Gaps & Research 

• To Respond to query Understand criticality & sensitivity of given responsibility as Servicing involves high level Executive Officers of client Organization

This role may be subject to additional background verification checks

Qualifications

• Candidate should have been a part of a Voice process 

• Should have 2 years of relevant work experience 

• Should possess excellent communication skills 

• Candidate with Corporate Card/Credit Card Servicing knowledge preferred 

• Strong understanding of American Express Policies & Procedures preferred 

• Strong Interpersonal, Communication skills Accompanied By Quick Comprehension & Clear Articulation 

• Demonstrated Ability to Work Effectively Within A Team Environment 

• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge

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American Express – Bangalore 

​Job Description:

  • Superior customer experience on calls to American Express Card Members. Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members. 
  • Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines. 
  • Ability to take quick decisions and respond to Customer inquiries. 1-5 years of prior experience in inbound calling process preferred. Customer service background. 
  • Able to work in 24/7 environment. This role may be subject to additional background verification checks 

Qualifications:  

  • Graduate. Strong Interpersonal, Communication and Listening Skills. 
  • Must possess Excellent Verbal Communication. 
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations. Demonstrated Dependability/Self Motivating Skills. 
  • Change Management Ability. Demonstrated Ability to Work effectively within a Team Environment as well as independently. 
  • Proven Analytical and Problem Solving with a strong attention to Detail. Language: English 
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Recruiter

  • Sapient is looking out for brilliant recruiters. -> If you have done end-to-end recruitment (like literally end-to-end) drop in your resume at pnair5@sapient.com
  • We need: Associate -> 3- 5 years into end-to-end (like literally) in hiring IT skills. Sr. Associate -> 5-8 years into end-to-end (again literally) in hiring IT/Non-IT skills.
  • Location: Gurgaon/ Noida/ or Bengaluru (if you don’t belong to any of these locations and want to relocate to any of the above mentioned location. You are most welcome.)
  • If you receive a call from my team that means your profile is shortlisted 🙂