- Superior customer experience on calls to American Express Card Members. Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
- Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
- Ability to take quick decisions and respond to Customer inquiries. 1-5 years of prior experience in inbound calling process preferred. Customer service background.
- Able to work in 24/7 environment. This role may be subject to additional background verification checks
- Graduate. Strong Interpersonal, Communication and Listening Skills.
- Must possess Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations. Demonstrated Dependability/Self Motivating Skills.
- Change Management Ability. Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail. Language: English
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