Domestic Collection

Job Description:

• Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.

• Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.

• Meet metrics on VOCM, quality, contact rate and collection.

• Shift 08:30 AM to 08:00 PM


• Graduate with 1-3 years of experience

• Excellent communication skills

• Multi-skilled across card platforms/products is preferable.

• Should display a penchant for Result Orientation & Personal Accountability.

• Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).

• Should possess sound Analytical, Decision Making and Problem Solving Skills.

• Strong Team Player with high level of integrity.

• Demonstrated ability to work effectively within a team environment as well as independently.

This role may be subject to additional background verification checks.