• Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
• Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
• Meet metrics on VOCM, quality, contact rate and collection.
• Shift 08:30 AM to 08:00 PM
• Graduate with 1-3 years of experience
• Excellent communication skills
• Multi-skilled across card platforms/products is preferable.
• Should display a penchant for Result Orientation & Personal Accountability.
• Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
• Should possess sound Analytical, Decision Making and Problem Solving Skills.
• Strong Team Player with high level of integrity.
• Demonstrated ability to work effectively within a team environment as well as independently.
This role may be subject to additional background verification checks.