American Express – Bangalore 

​Job Description:

  • Superior customer experience on calls to American Express Card Members. Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members. 
  • Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines. 
  • Ability to take quick decisions and respond to Customer inquiries. 1-5 years of prior experience in inbound calling process preferred. Customer service background. 
  • Able to work in 24/7 environment. This role may be subject to additional background verification checks 

Qualifications:  

  • Graduate. Strong Interpersonal, Communication and Listening Skills. 
  • Must possess Excellent Verbal Communication. 
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations. Demonstrated Dependability/Self Motivating Skills. 
  • Change Management Ability. Demonstrated Ability to Work effectively within a Team Environment as well as independently. 
  • Proven Analytical and Problem Solving with a strong attention to Detail. Language: English 
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