Amex USPA process

​Job Description:

• Ability To Comprehend & Respond To All Program Administrator Queries With Immediate Resolution (Real Time) 

• To Ensure Customer Satisfaction Deliver Extraordinary Customer Care by responding to questions concerning Administrative Accounts at Corporation level 

• Document necessary account information & offer solutions that benefit the Program

• Administrator Grow & nurture Customer Relationship on each & every call 

• Deliver on Employees, Customer & Shareholder Metrics As Per Goals 

• Adherence To Quality & Compliance Guidelines

• Ability to recognize tone & mood of customer through verbal communication 

• Adaptable & Customer Centric Approach To Situations 

• To Deliver Superior Service Personalization/ Empathy In Communication 

• Attentive: Eye For Detail Recognize Knowledge Gaps & Research 

• To Respond to query Understand criticality & sensitivity of given responsibility as Servicing involves high level Executive Officers of client Organization

This role may be subject to additional background verification checks


• Candidate should have been a part of a Voice process 

• Should have 2 years of relevant work experience 

• Should possess excellent communication skills 

• Candidate with Corporate Card/Credit Card Servicing knowledge preferred 

• Strong understanding of American Express Policies & Procedures preferred 

• Strong Interpersonal, Communication skills Accompanied By Quick Comprehension & Clear Articulation 

• Demonstrated Ability to Work Effectively Within A Team Environment 

• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge

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American Express – Bangalore 

​Job Description:

  • Superior customer experience on calls to American Express Card Members. Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members. 
  • Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines. 
  • Ability to take quick decisions and respond to Customer inquiries. 1-5 years of prior experience in inbound calling process preferred. Customer service background. 
  • Able to work in 24/7 environment. This role may be subject to additional background verification checks 


  • Graduate. Strong Interpersonal, Communication and Listening Skills. 
  • Must possess Excellent Verbal Communication. 
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations. Demonstrated Dependability/Self Motivating Skills. 
  • Change Management Ability. Demonstrated Ability to Work effectively within a Team Environment as well as independently. 
  • Proven Analytical and Problem Solving with a strong attention to Detail. Language: English 
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How to Win Customer’s Smile

In today’s highly competive business environment where servicing plays a key role to win customers, bringing smile to a customer’s face is the most difficult task. Satisfied Customer will share his experience and will market your business to prospective customers.

Please find couple of points below they may be usefull in bringing a win – win situation.

  1. Welcome your customer’s / Visitor with a warm. Positive Attitude and smile in your voice and face.
  2. Acknowledge them and reassure that you are best person who is going to understand and solve the problem.
  3. Personalise the conversation by addressing  the name, this helps.
  4. Do not forget to close the conversation with a Thank you for their choice.

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